Privacy Policy
Last updated: July 31, 2026
The short version
We collect the information you give us (name, phone, email, service address, and your request details) so we can schedule and perform HVAC service, plus standard website analytics. We do not sell your personal information. You can ask us what we have, ask us to delete it, and opt out of marketing at any time. Text messaging is strictly opt-in and you can stop it by replying STOP.
This Privacy Policy explains how Greater Air & Heating, LLC ("Greater Air & Heating," "we," "us," or "our"), a Louisiana limited liability company located at 186 Greer Rd, Pollock, LA 71360, collects, uses, discloses, and protects information when you visit our website, contact us, or use our heating, air conditioning, and indoor air quality services in Central Louisiana. By using this website you agree to this policy.
Information We Collect
We collect the following categories of information:
- Contact and service information you provide — your name, phone number, email address, service address, and the details of your service request when you call us, submit a form (contact, service request, second-opinion review, careers application, or review form), or message us.
- Employment application information — work history and related details you submit through our careers page, used only for hiring.
- Call and message records — records of calls, voicemails, and text messages with our office, which may be recorded or logged for quality and scheduling.
- Usage data — standard analytics data such as pages visited, approximate location (city level), device and browser type, and how you found us, collected through cookies and similar technologies.
- Anti-spam data — our forms are protected by Google reCAPTCHA, which collects device and interaction data subject to Google's own Privacy Policy and Terms of Service.
We do not knowingly collect financial account numbers on this website. Financing applications are completed directly with our third-party financing partners on their own secure sites, under their own privacy policies.
How We Use Your Information
- Responding to inquiries, quotes, and second-opinion requests.
- Scheduling, performing, and following up on service visits.
- Sending appointment confirmations, reminders, and service updates.
- Processing employment applications.
- Improving our website, services, and customer experience.
- Marketing our own services to you, only where permitted and always with an opt-out.
- Complying with legal obligations and protecting our legal rights.
Do We Sell or Share Your Personal Information?
We do not sell personal information for money. Like many websites that use advertising and analytics tags, some tools may process data in ways that qualify as a “sale” or “share” for cross-context behavioral advertising under California law when those tags are configured. See Your Privacy Choices for how to opt out. We are a local, family-owned service company — your information is used to serve you, not to be traded as a product.
When We Disclose Information
We disclose personal information only to:
- Service providers who help us operate — scheduling and dispatch software, website hosting and analytics, form and anti-spam processing, and phone/text systems — bound to use your information only to provide those services to us.
- Financing partners, only when you choose to apply for financing and only as needed to connect you with their application.
- Legal and safety recipients — when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, employees, or business.
- Business transfers — if our business is sold or reorganized, customer records may transfer as part of that transaction under the same protections.
Text Message (SMS) Consent
If you provide your mobile number and opt in to text messages, you expressly consent to receive appointment-related and service-related text messages from Greater Air & Heating. Consent to marketing texts is never a condition of purchasing any service.
- Message frequency varies with your service activity.
- Message and data rates may apply, depending on your carrier plan.
- Reply STOP at any time to cancel; reply HELP for help, or call (318) 709-5984.
- Carriers are not liable for delayed or undelivered messages.
- Your mobile opt-in and phone number are never sold, and are not shared with third parties for their own marketing purposes.
Cookies & Analytics
Our website uses cookies and similar technologies for core site functionality, spam protection, and — when you allow optional categories — analytics and advertising measurement. You can accept or decline optional cookies through our on-site cookie banner, reopen preferences via “Cookie Preferences” in the footer, or control cookies in your browser. The site still works with optional cookies declined. We honor the Global Privacy Control (GPC) browser signal as an opt-out of sale/share for advertising. Tools that may set cookies when configured include Google Tag Manager / Google Analytics 4, Google reCAPTCHA, and advertising or call-attribution tags placed through our container.
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CPRA) gives you rights regarding personal information. We voluntarily extend the same choices to every visitor. Categories of personal information we may collect include identifiers (name, phone, email, service address), commercial/service information (your HVAC request details), internet/activity data (pages viewed, approximate location, device/browser type), and inferences used only to respond to your request.
Tools actually used or prepared for this site: Google reCAPTCHA (form spam protection), the CI Web Group form-relay / Hydra lead pipeline (to deliver your request to our office), Optimus Financing and Payzer/WEX (hosted financing and payment pages you choose to open — we do not collect card numbers on our pages), and Google Tag Manager / Google Analytics 4 when a client-owned container ID is configured. We do not invent or list tools that are not in use.
Some analytics and advertising technologies may constitute a “sale” or “share” of personal information for cross-context behavioral advertising under CPRA when those tags run. You have the right to opt out of sale/share, to know what we collect, to delete or correct personal information (subject to records we must keep for warranty, tax, or legal purposes), and to non-discrimination for exercising your rights.
How to opt out of sale/share:
- Use our cookie banner or footer Cookie Preferences control and decline optional advertising (and analytics, if you prefer).
- Enable Global Privacy Control (GPC) in a supporting browser — we treat a GPC signal as a valid opt-out of sale/share for advertising without further interaction.
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Email
infogreaterairandheating.com or call (318) 709-5984 with the subject “Do Not Sell or Share.”
We serve customers in Louisiana. Louisiana does not currently have a comprehensive consumer privacy statute equivalent to CPRA; the rights above are offered voluntarily site-wide. This site is operated for a United States business address.
Business contact for privacy requests: Greater Air & Heating, LLC, 186 Greer Rd, Pollock, LA 71360 ·
Children's Privacy
Our website and services are directed to homeowners and businesses, not to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Data Retention
We keep personal information only as long as needed for the purposes above — typically the life of your customer relationship plus the period required for warranty support, tax, insurance, and legal record-keeping — and then delete or de-identify it.
Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including secured systems and access limited to staff who need it. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security; if a breach affecting your information ever occurs, we will notify you as required by law.
Payment Security
This website does not collect, transmit, or store credit card, debit card, or bank account numbers. If you choose financing or online payment, you complete that step on the financing or payment provider’s own hosted page (for example, Optimus Financing or Payzer/WEX). Those providers process payment data under their own privacy and security practices. Never email or text card numbers to our office.
Third-Party Links
Our site links to third-party sites (for example, our financing partners, Google reviews, and Facebook). Those sites have their own privacy practices, and this policy does not cover them.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the current version, and material changes will be posted on this page.
Contact Us
Privacy questions or requests: